PRIVACY POLICY

1. Introduction

At Zydus Pharmaceuticals UK Ltd, we are committed to protecting your personal data. This privacy policy outlines the collection, use, and retention of personal information. It applies to individuals who contact us regarding a medical enquiry, use our website's 'Get in touch' function, are our customers or suppliers, or are job applicants.

2. Data Controller

Zydus Pharmaceuticals UK Ltd is the data controller and is responsible for ensuring the protection of your personal data. If you have any questions or concerns, you can contact us using the information provided at the end of this policy.

3. Types of Personal Data Collected

3.1. People who contact us regarding a medical enquiry:

When you contact us regarding a medical enquiry, we may collect personal data such as your name, address, contact details, and relevant health information. We only collect the minimum necessary information to appropriately respond to your enquiry. If you are a healthcare professional or a third party contacting us on behalf of someone else, we collect this information to provide good customer service and ensure patient safety. If you are the patient, we process your personal information based on your requests and instructions.

We may also process your personal information to comply with legal and regulatory obligations, such as those related to our marketing authorization for a medicinal product. In some cases, we may need to share this data within the Zydus Group or our contracted pharmacovigilance service provider.

Please ensure that any emails you send to us comply with the law and do not contain viruses or malicious software, as we monitor all emails for security purposes.

3.2. 'Get in touch' function on the website:

If you use the 'Get in touch' function on our website, we will receive an email containing your first name, last name, email address, contact number, and message contents. We will only use this information to respond to your enquiry and for our legitimate interests, such as providing customer service.

3.3. Customers and Suppliers:

As a business-to-business company, we will only email, call, or send direct marketing materials to customers or suppliers who are individuals or named individuals within an organization. This will be done with your consent or when we have a legitimate interest to do so.

3.4. Job Applicants:

If you apply for a job with us, we will collect and process your personal information for the purpose of assessing your suitability for the role, carrying out background checks, communicating with you, and complying with legal or regulatory requirements. We will only collect the information necessary for these purposes and will not share it with third parties for marketing purposes.

During the recruitment process, we may ask for your personal details, previous employment information, educational background, references, and answers to role-specific questions. We may also ask for information falling within special categories, such as health information, for equality and diversity obligations. This information will be kept confidential and only accessible to the HR department.

If your application is unsuccessful, we may retain your details in our talent pool for up to two years, unless you inform us otherwise.

4. Data Processors and Disclosure of Personal Information

We may disclose your personal information to third parties in certain circumstances. This includes our parent organization, contracted pharmacovigilance provider, third-party service providers, law enforcement agencies, regulatory bodies, government agencies, and potential buyers in the event of a business transaction. We will ensure that any third-party processors have appropriate security measures in place to protect your data.

5. Data Retention

We will retain your personal data for as long as necessary to fulfill the purposes for which it was collected and to comply with legal and reporting requirements. The retention period will be determined based on the nature of the data and the purposes for processing.

6. Your Rights

You have the following rights regarding your personal data:

- The right to be informed

- The right of access

- The right to rectification

- The right to erasure

- The right to restrict processing

- The right to data portability

- The right to object

- The right to automated decision-making and profiling

For more information about these rights, please visit the ICO website. If you wish to exercise any of these rights or request information about your personal data, please contact us using the information provided at the end of this policy.

7. Links to Other Websites

Please note that our privacy policy does not cover the links on our website or social media that lead to other websites. We recommend reading the privacy statements of those websites.

8. Complaints or Queries

If you have any concerns or complaints about how we handle your personal data, please report them to us. We encourage open communication and will address any issues promptly and in accordance with data protection laws.

9. Changes to this Privacy Policy

We regularly review and update our privacy policy to ensure compliance with legislation and best practices. Any changes will be reflected in the updated policy on our website.

10. Contact Us

If you have any questions, requests, or want to exercise your rights regarding your personal information, you can write to us at:

Office ZPUK, Sandretto Building Cavalry Hill Industrial Park, Weedon, Northampton, England, NN7 4PP

Alternatively, you can contact us via email at office@zydusuk.com.